HOSTESS - CHINESE SPECIALTY RESTAURANTApply nowPosition: HOSTESS - CHINESE SPECIALTY RESTAURANT (Full time #539692)Property / Office: Mandarin Oriental, Kuala LumpurLocation: Kuala Lumpur, Malaysia The Role of the Hostess - CHINESE SPECIALTY RESTAURANTThe restaurant host/ hostess is the first colleague to interact with arriving guests as they enter the restaurant.He/ she should ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.Welcome the guests by greeting them as per the standards and respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.He/ she will assist in sitting guests and provide occasional assistance to guests on menu items.Roles & Responsibilities:• Support company's philosophy and company culture through the use of MO Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission & Vision• Follow the daily opening and closing duties• Take accurate and complete reservations• Set and maintain the dining room environment and material perfectly clean• To have necessary knowledge of menu items to assist guest occasionally• Assist guest and colleagues courteously and efficiently• Use the guest name appropriately and communicate it to restaurant colleagues and managers so that they can use it as well• Assist restaurant colleagues prepare for service• Assist in monitoring all guest needs• Confirm daily reservationsPreferred Qualifications And Skills Diploma or Certificate in Hotel Management/ CateringMinimum 2 years relevant job experience in similar capacityKnowledgeable about customer service and guest contact skillsKnowledgeable about handling guest/colleague complaints and dealing with guestsFluent in English and Bahasa MalaysiaAbility to communicate in other languages would be an advantageComputer literate with knowledge of Microsoft Windows and InfoGenesis SystemAble to work independently and with minimum supervisionPleasant with positive attitudeGood communication and administrative skillsWilling to work shift dutiesMust have working rights in Malaysia Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us: https://www.mandarinoriental.com/careershttps://www.linkedin.com/company/mandarin-oriental-hotel-groupWatch us at: https://www.youtube.com/watch?v=A0coCZUyHzI Malaysia work authorization is required for this position.Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.Advertised: 05 Jun 2024 Singapore Standard Time Applications close: 31 Aug 2024 Singapore Standard TimeBack to search results
