Hotel Booking Support - Mandarin Speaker (Fresh Graduates Are Welcome)

Job ResponsibilityAnswer customer inquiries over the phone, chat, and/or email
Log customer interactions in our system for proper documentation
Follow-up with customers as appropriate
Review customer's account to identify and offer products that will benefit the customers (Sales Representative)
Participate in team meetings and strategize on team performance improvement
Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement
Job RequirementsFresh graduates are welcome to apply
SPM or Diploma in any discipline
Fluency in written and spoken Mandarin
Experience or interest in Customer Service and/or Sales
Willing to relocate to Penang Island
Willing to work rotational shifts
Job BenefitsLanguage Allowance
Training Provided
Medical and Insurance Coverage
EPF, Socso, EIS, etc.
Annual Leave
Medical Leave
Career Progression
World Class Training provided (Soft skill, system, SOP, and product knowledge)#J-18808-Ljbffr