Front Office & Guest Services (Hospitality & Tourism)
Job Description: As a Hotel Front Desk Officer, you will be the face of our establishment, responsible for providing exceptional customer service to our guests from the moment they arrive until their departure. Your primary duties will include:
Greeting guests upon arrival and ensuring a smooth check-in process. Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions. Handling guest requests promptly and efficiently, ensuring their comfort and satisfaction throughout their stay. Processing reservations, cancellations, and modifications accurately in our reservation system. Managing guest accounts, processing payments, and handling cash transactions in compliance with hotel policies. Coordinating with other hotel departments to fulfill guest requests and resolve issues effectively. Maintaining cleanliness and organization at the front desk area, including the lobby and reception area. Adhering to all hotel policies and procedures, including safety and security protocols. What do we need from you (Job Requirements): Previous experience in a similar role in the hospitality industry preferred. Excellent communication and interpersonal skills, with a friendly and approachable demeanor. Strong organizational and multitasking abilities, with attention to detail. Proficiency in using computer systems and hotel management software. Ability to remain calm and professional in high-pressure situations. Flexibility to work various shifts, including evenings, weekends, and holidays. A passion for delivering exceptional customer service and creating memorable experiences for guests. Your application will include the following questions: What's your expected monthly basic salary?
How many years' experience do you have as a Front Desk Officer?
How many years of hotel management experience do you have?
Are you available to work public holidays?
Are you available to work split shifts?
How much notice are you required to give your current employer?
Lu Ma Suites Hospitality & Tourism
LUMA established in 2016.
We are a vacation rentals company offering some the most top-rated luxury holiday homes in the heart of Kuala Lumpur City Centre, Malaysia.
Our team is good at crafting memorable accommodation experience and we provide an alternative 5 star accommodation option to business travelers, couples and small families for business trips, holiday & staycation purposes. We aim to create quality rental space and make more people live better.
With our focus and continuous efforts in growing our hospitality services, we have successfully expanded our homes more than 1000 properties within KL City Centre and served more than 800k guests
LUMA established in 2016.
We are a vacation rentals company offering some the most top-rated luxury holiday homes in the heart of Kuala Lumpur City Centre, Malaysia.
Our team is good at crafting memorable accommodation experience and we provide an alternative 5 star accommodation option to business travelers, couples and small families for business trips, holiday & staycation purposes. We aim to create quality rental space and make more people live better.
With our focus and continuous efforts in growing our hospitality services, we have successfully expanded our homes more than 1000 properties within KL City Centre and served more than 800k guests
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