Are you a master multitasker with a knack for making guests feel like royalty? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect role for you as a Hospitality Wizard (Front Office Supervisor) at our enchanting hotel!
Key Responsibilities: 1. Magical Check-Ins: Greet guests with a warm smile and sprinkle a dash of charm to ensure their check-in experience is seamless and delightful.
2. Spellbinding Customer Service: Cast a spell of exceptional customer service by anticipating guests' needs and providing them with enchanting recommendations for local attractions and amenities.
3. Mystical Team Leading: Directly supervise front desk staff, including receptionists and concierge, besides providing effective leadership, guidance, and support to front office team members.
4. Wizardly Problem-Solving: Use your magical powers to resolve guest inquiries, concerns, and complaints with finesse and grace, turning any frown upside down.
5. Mastering Administrative Duties: Wave your wand over administrative tasks such as managing reservations, handling payments, and maintaining guest records with precision and accuracy.
6. Sorcerer of Sales Support: Promote and Enroll guests to the Mana Mana Memberships i.e Mana Mana Kaki, apart from informing guests about ongoing promotions, packages, and special offers.
7. Enchanter of Operations Management: Be the key person on the front office for reservation oversight and room assignments
8. Guardian of Standards and Quality Assurance: Ensure strict adherence to high service and cleanliness standards, in addition to conducting regular inspections of the front desk area to maintain a neat and organised appearance.
Qualifications: - A passion for creating magical experiences for guests
- Exceptional communication skills (both spellbinding verbal and written)
- Ability to multitask like a sorcerer and remain calm under pressure
- At least 3 years of experience in hospitality or customer service (wizardry training a plus!)
- Strong leadership and team management skills are highly preferrable
- Proficiency in using magical tools such as reservation systems and office software