Hotel Porter

Job descriptionKey Responsibilities: Guest Assistance:Greet guests upon arrival with a warm and friendly demeanor.Assist guests with their luggage, ensuring it is safely transported to their rooms.Provide information about hotel services, facilities, and local attractions.Offer assistance with special requests such as booking transportation, dining reservations, and arranging tours.Room Services:Assist guests to their rooms and provide a brief orientation of room features and amenities.Ensure guest rooms are prepared to the highest standard before arrival, including checking for cleanliness and functionality of equipment.Deliver room service items, amenities, and other requested items promptly.Lobby Maintenance:Maintain a clean and welcoming lobby area.Ensure that the lobby is well-stocked with brochures, maps, and other informational materials.Monitor and maintain the appearance of the luggage storage area.Security and Safety:Follow all hotel security and safety procedures.Report any suspicious activity or security concerns to the front office manager.Assist with emergency procedures, including evacuations and providing first aid if necessary.Collaboration: Work closely with the front desk, housekeeping, and other departments to ensure seamless guest experiences.Communicate guest feedback and any issues to the front office manager for prompt resolution.