Front Office & Guest Services (Hospitality & Tourism)
About the roleJoin the dynamic team at WIT Venture Sdn Bhd as a Guest Relations Officer based in Kuala Lumpur. In this full-time position, you will play a crucial role in delivering exceptional customer service and ensuring the satisfaction of our valued guests.
What you'll be doing
Greeting and welcoming guests in a friendly and professional manner
Handling guest inquiries, requests and complaints in a timely and efficient manner
Providing knowledgeable recommendations on local attractions, dining options and other services
Assisting with guest check-in and check-out procedures
Maintaining accurate guest records and documentation
Coordinating with other departments to ensure a seamless guest experience
Actively identifying and addressing guest needs and concerns
Promoting the company's products and services to guests
What we're looking for
Previous experience in a customer-facing role within the hospitality or tourism industry
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Proficiency in English and Bahasa Malaysia, additional languages an advantage
Positive attitude, flexibility and a commitment to providing outstanding customer service
Ability to work effectively in a team and independently
SPM, diploma or equivalent
What we offerAt WIT Venture Sdn Bhd, we are committed to creating a supportive and rewarding work environment for our employees. You can look forward to competitive remuneration, opportunities for career development, and a range of benefits that prioritise your wellbeing.
About usWIT Venture Sdn Bhd is a leading provider of hospitality and tourism services in Malaysia. With a strong focus on innovation and customer satisfaction, we strive to deliver exceptional experiences for our guests. Join our team and be a part of our continued success.
Apply now for this exciting Guest Relations Officer role at WIT Venture Sdn. Bhd. May send your resume to ****** for any vacancy inquiries.#J-18808-Ljbffr