The Housekeeping Supervisor is fully conversant with all housekeeping operations and procedures.
He/she is responsible for assigning and supervising the activities of Housekeeping Attendants and Public Area Attendants to ensure that guest rooms and service areas are well-maintained for the comfort of guests.
Job Responsibilities:
Establish work standards and procedures for housekeeping staff and ensure they adhere to it.
Maintain inventory/stock level of amenities, chemicals, linens, machineries and other supplies to ensure items are in stock and reorder in a timely manner.
Assign daily assignments to all staff and inspect completed tasks to ensure compliance with the stated housekeeping standards.
Ensure the highest level of service by exceeding guest expectations.
Oversee the daily operation of Room Attendant, Laundry Attendant, Public Area Attendant and Housekeeping Coordinator to ensure they follow the instructions given.
Check housekeeping tools, equipment and machineries to ensure the items are in good condition and well taken care of by the staff.
Ensure all public areas, floor corridors and back of the hotel are clean at all times.
Maintain the quality of housekeeping activities with routine checks.
Enter and check vacant and check-out rooms daily.
Inspect and release (Vacant Dirty to Vacant Inspected) rooms on time before new guest arrivals.
Ensure all Housekeeping Attendants follow the time given for room cleaning - 10 to 15 minutes for occupied dirty rooms and 20 to 25 minutes for vacant dirty rooms.
Prepare monthly staff duty roster.
Check daily staff attendance.
Check and report any defects found in the rooms or public areas to the Maintenance department and follow up.
Monitor daily usage of linens, amenities and chemicals for department cost control.
Communicate with the Front Office team for any VIP or particular guest arrival and room setup requests needed, if applicable.
Ensure lobby, guest lift landing, back of the hotel and office area are clean at all times.
Prepare all staff checklists and file them after inspecting the tasks given.
Prepare and conduct On-The-Job Training for staff.
Comply with all rules regarding health and safety of guests and coworkers.
Maintain a high level of propriety and concern regarding guests' privacy.
Maintain good working relationships with colleagues and other departments.
Take extreme care of personal grooming to maintain a consistently high level of professional appearance.
Be courteous to all guests and colleagues, use eye contact and always offer assistance.
Perform other related duties and special projects as required by the Assistant Housekeeper and Rooms Division Manager.
Job Requirements:
SPM/SPMV
Diploma in related fields is a plus
Minimum 2 years related experience in a similar role is an advantage
Speak, read and write Bahasa Malaysia as well as being fluent in English.
Use basic functions and applications of a computer
Good physical health and stamina
Communicate and relate effectively at the workplace
Excellent organizational and team management skills
Stamina to handle physical demands of the job
Flexibility to work various shifts, including evenings and weekends, when required
Ability to provide staff with On-The-Job Training#J-18808-Ljbffr