Supervision and Staff Management
Assign daily tasks and schedules to housekeeping staff.
Monitor staff performance and provide constructive feedback.
Train new employees on housekeeping procedures, safety protocols, and standards.
Ensure proper staffing levels to meet operational needs.
Quality Assurance
Conduct regular inspections of guest rooms, public areas, and other facilities.
Ensure all cleaning tasks meet established standards of cleanliness and presentation.
Address guest complaints or concerns regarding housekeeping services promptly.
Inventory and Supplies
Monitor and maintain inventory levels of cleaning supplies, linens, and equipment.
Place orders for supplies as needed, ensuring cost efficiency.
Ensure the proper use and maintenance of housekeeping equipment.
Compliance and Safety
Ensure adherence to health and safety regulations, including proper use of cleaning chemicals.
Conduct safety training sessions for staff as needed.
Maintain records related to cleaning schedules, inventory, and inspections.
Collaboration and Communication
Coordinate with other departments (e.g., Front Office, Maintenance) to address guest requests or facility issues.
Communicate effectively with the housekeeping team to ensure smooth operations.
Prepare reports on housekeeping activities and share updates with the management team.
Company
Arrowood International is a pre-eminent hospitality management and consultancy company with significant depth in the hotel and tourism industry.
Equipped with more than 70 years combined experience of our team, Arrowood has developed a profound track record by delivering a unique and valuable quality management service to more than 2,300 rooms across Malaysia.
The Arrowood Culture
In today's changing and challenging environment, a company's success is often owed to its people.
With that in mind, we strive to cultivate an inclusive workplace culture in which we are receptive and respectful towards the opinions of our colleagues without any organizational barriers.
We provide a supportive work environment where we often encourage our people by fostering a positive, supporting, fair and open atmosphere.
VISION
To be the market leader in Hospitality Consulting & Management.
MISSION
Our mission is to revolutionise the hotel industry by introducing unique and valuable solutions.
CORE VALUES
Grit - We believe that it takes passion, resilience, and perseverance to be successful.
We are passionate in what we do and are able to persevere in achieving our goals for our clients.
Agile - We are sharp-minded, swift and well-coordinated in making decisions for the benefit of our clients.
Humility - We believe that when we are humble, we are more open to feedback that allows us to continuously improve the way we operate.#J-18808-Ljbffr