Hr Operations With Japanese Proficiency

The role supports with managing employee queries and data administration in English and Japanese language for activities such as talent acquisition, employee data change transactions, compensation and benefit, people operations and administration, L&D administration for client employees. Develops a strong understanding of the client organisation and responds appropriately to employee queries originating through multiple channels and updates employee records on workdayCore Responsibilities Manage HR employee queries and employee data change transactions through a ticketing system into workday HCMManage recruitment and post recruitment employee activities Meet SLA's around Timeliness and QualityHas good communication skills to be able to respond to employees' queries through tickets, chatsCreate SOP and detailed FAQ's around AS-IS and To-BE process maps. Follow compliance and quality guidelines to ensure correct information is provided for all queries.Transfer to relevant leads, onshore counterparts for all Tier 2 transactions as per the defined processEscalate high priority cases for immediate intervention Knowledge, Skills and Abilities Workday HRM experienceExperience and sound understanding of the Talent Acquisition, HR processes with minimum 1-2 years of experience in managing employee queries and transactions.Passion for delivering great employee experience.Fluent in English and Japanese.Experience working with HR systems - Workday mandatory (Workflow systems like ServiceNOW, Zendesk etc. would be added advantage. Strong problem-solving skills, ability to manage conflict and attention to detailNeed to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query and transaction Education and work experience requirements Workday HRM modulesBachelor's degree in human resources or equivalentWith overall 3+ years of work experience for SPE roles.Employee Status : Full Time EmployeeShift : Day JobTravel : NoJob Posting : Apr 08 2024