Company OverviewA well-established manufacturing MNC that is a strong player in its industry and has a strong presence globally.The New Roles:Receive all initial HR calls/web/email/instant message inquiries regionally and provide basic customer service for multiple clients.Ensure employee/manager inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards.Conduct basic research, process transactions (on systems to which Tier 1 has access, with appropriate authentication and within security and data management guidelines), and answer questions (including FAQs) using the Knowledgebase.Escalate issues that cannot be answered using the Knowledgebase through the case management to Tier 2 – Site Ops or 3rd Party Administration Service Providers.Actively contribute to delivering, maintaining, and improving HR services, procedures, and processes to increase employee satisfaction, driving performance and achieving results.Attend mandatory training sessions to stay updated on HR policies and procedures.Attend internal team meetings across different time zones.Utilize software, databases, scripts, and tools appropriately.Requirements to SucceedCustomer service oriented with good listening skills.Excellent verbal and written communication skills.Able to multitask and learn under pressure.End user navigation of technology/tools, e.g.
Talent Connect, SAP, MyHR, Service Now.Experience writing training documents and SOPs.To ApplyIf you're interested in this role, click 'apply now' to submit your resume (in MS Word format) to ******.
Due to overwhelming responses, we will only be able to contact shortlisted candidates.Job Ref: 20241104/087Consultant: Hui Cheng HengRegistration No: 201901037350 (1346680-W)EA Licence No: JTKSM 949A#J-18808-Ljbffr