At AIG, we are reimagining the way we help customers to manage risk. Join us as a HR Service Delivery Manager, APAC to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Supporting the Head of Regional HR Service Delivery APAC within the Global HR Function. This role will be responsible for assisting with supporting the delivery of end-to-end HR services for managers, employees, and HR. It will be critical to assisting with the achievement HR excellence across AIG, will coordinate with internal stakeholders to help identify business requirements and participate in the execution of solutions. Job Descriptions In collaboration with the Head of HR Service Delivery, assist with documenting employee life-cycle management processes. Review and identify opportunities of improvement for employee and manager experience within HR operation. Proactive risk management, monitoring and adherence to country legislative compliance review. Monitor daily urgent/escalated HR services requests. Collaborate with the Centres of Excellence and external vendors to address issues and identify/document areas of improvements to maximize effectiveness. Be a valued, trusted, hands on and 'in the details' partner, working directly with internal HR employees and Centers of Excellence (Total Rewards, Talent, Reporting, Employee Relations). Establish relationships with our outsourcing providers to assist with delivering HR operational excellence across all domains in HR. Provide payroll oversight support with outsourced vendor and service partner. Partner closely with others, internal and external, to align processes, systems, and metrics with organizational goals. Monitor and report on service levels. Participate in activities associated with the execution of HR Operations Projects. What we are looking for: Experience with Workday HCM. Experience with HR Shared Service environment and managed processes for a global organization. Strong in vendor management. Strong attention to detail and ability to operate in matrix environment. Strong analytical and problem solving capability. Ability to adapt to a rapidly changing environment. Must be able to successfully interact with various levels within the organization. Exceptional customer focus and service orientation. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) #LI-LY1 Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of belonging We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to ****** . Functional Area: HR - Human Resources Estimated Travel Percentage (%): No Travel Relocation Provided: No AIG Malaysia Insurance Berhad
