Hub Service Manager - Energy IndustriesAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.This position reports to:
Hub Division Manager, PAEN, AsiaYour role and responsibilities:
In this role, you will have the opportunity to implement Service strategy and drive Service growth locally at the respective local unit level. You will be mainly accountable for:
Driving implementation of the Service strategy as a member of the local management team. Ensuring corresponding plans are implemented consistently in the Service organization through collaboration with other businesses/hub. Adjusting and/or developing further strategy to match the local market to over-achieve the budget.
Driving, implementing, reporting and monitoring performance targets as part of the global (or) local unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
Running the day-to-day Service business to ensure profitable growth and improvement of Service productivity. Implementing agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
Executing the (global) service and delivery sales channel strategy within the local unit. Implementing productized Service offerings and materials for marketing purposes and investing in Service Sales to increase market penetration.
Building sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales. Supporting Sales resources in customer meetings.
Driving consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)).
Investing in improving the quality of existing Service products and in developing new Service products to expand the portfolio in line with global direction.
Improving the tendering offer for a fast and precise business address, developing tools for the Service Team.
Responsible for health and safety of the local Business Unit/Product Group Service team. Enforces a Service safety and integrity culture throughout the Service organization.
Ensuring that the area of responsibility is properly organized, staffed, skilled and directed. Guiding, motivating and developing direct and indirect subordinates. Improving service availability, providing training and developing capabilities and competencies.Qualifications for the role:
Minimum of 12 years of experience in automation services or sales, with a preference for a combination of both.
Proven leadership skills in either sales or service roles.
Ability to serve as a role model for the team.
Strong understanding of profit and loss (P&L) management.
At least 5 years of management experience.More about us:
The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation, and water. With its integrated solutions that automate, digitalize, and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division's goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
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