Hub Supervisor - Last Mile, SPX Express (Serian, Sarawak)
Department:Operations
Level:Experienced (Individual Contributor)
The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform to the moment the buyer receives the products.
The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.
The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations, and Fraud.
Job Description:
Delegate tasks for sorters & drivers depending on the number of headcounts.
Receive and inbound parcels from the linehaul team.
Coordinate and schedule daily activities with drivers to ensure all delivery activities are carried out in a timely manner.
Monitor driver behavior and ensure a high level of customer service.
Assist the fleet team lead in the deployment and training of new drivers where applicable.
Monitor and report KPI compliance.
Ensure the compliance of safety policies and standard operations procedures for in-hub parcel collection.
Requirements:
Legally allowed to work in Sabah / Sarawak based on respective state law requirements.
Candidates currently based inSerianare encouraged to apply.
Willing to work on a rational shift basis depending on business needs.
Basic Microsoft Excel skills.
Experience in logistics operations would be an advantage.
Familiarity with postcodes / routing / mapping would be of good use.
Excellent leadership and communication skills.
Ability to deal with ambiguous situations.
Fast learner, comfortable with a dynamic environment.
Diploma / Degree in Business, Supply Chain Management, Engineering or relevant disciplines is advantageous.
Working pattern:45 working hours weekly, Rotational shift schedule, Overtime if required.#J-18808-Ljbffr