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Are you ready to get ahead in your career?
We want to empower you to turn your ambitions into achievements.
We thrive in inclusiveness, diversity, and embrace close collaborations for you to create an impact for yourself and others.
Together, we aim to bring the best of technology to help people, businesses, and the nation to be ahead in a changing world.
To realize our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance, and possibilities.
Why does this job exist and why is it critical?
The Hybrid Cloud Operation Specialist (DBA & Middleware) is responsible for providing support for the overall Maxis infra operation.
This role requires deep technical knowledge in Database technologies (Oracle, MySQL, SQL Server, PostgreSQL), Middleware (Redhat JBoss, Oracle Weblogic), and system integration areas.
The Hybrid Cloud Operation Specialist (DBA & Middleware) must have good experience managing database & middleware technologies and possess an excellent skill set to manage complex heterogeneous systems environments for on-premises and public clouds.
The ideal candidate requires skills in database administration, middleware administration, performance fine-tuning, DB backup & recovery, systems administration, implementation, and troubleshooting to work on improving the infrastructure environment.
What are you accountable for?
Participates in operational support, maintenance, advanced administration, and implementation of the enterprise database & middleware environment (cloud and on-premises) including troubleshooting, performance monitoring, security, optimization, and capacity management.
Plans and tests disaster recovery processes and procedures to meet business recovery point and time objectives (RPO, RTO).
Perform database administration tasks, including installation, space management, backup & recovery, patching, and upgrades.
Ensure the availability and performance of applications using Oracle, MySQL, Microsoft SQL Server, Postgres, AWS RDS, and other emerging database/middleware technologies.
Direct involvement in incidents or problems that cause service impact and acts as an escalation point for incidents not being resolved in a timely manner.
Provide escalation support, troubleshooting and resolution assistance, and performance tuning aid for the platform and operational database teams.
Manage databases through multiple product lifecycle environments, from development to mission-critical production systems.
Enforce change management processes on production databases.
Work closely with managed services partners to ensure availability, performance, and scalability.
Able to troubleshoot complex database performance or technical issues.
Collaborate with teams and understand the infrastructure team dependencies on the database environment.
Plan and execute tasks related to maintenance, upgrades, failovers, and other database system sustaining activities as required.
Manage access controls, user access, and passwords.
Propose and implement systems enhancements that will improve the reliability, performance, and/or resiliency of the system.
Perform infra software asset management tracking to ensure software compliance on the database & middleware technologies in the environments.
Key Performance Measures:
100% of Incidents, Service Requests (SR), and Events Resolved within 3 hours (Severity 1)
100% of Incidents, Service Requests (SR), and Events Resolved within 6 hours (Severity 2)
99% Operational Changes implemented successfully and on time
100% of Problems have a Root Cause Analysis (RCA) within 3 days from when Incident is Resolved (Severity 1)
100% of Problems have a Root Cause Analysis (RCA) within 3 days from when Incident is Resolved (Severity 2)
>99.95% per month per server (applies to on-prem and cloud instances)
Deliver high customer (i.e.
business user) satisfaction on incidents and service requests
Requirements:
Diploma or Bachelor's Degree in Information Technology
Working experience: 7 to 10 years.
Relevant experience: 5 to 7 years.
Possess strong technical knowledge in IT Infrastructure.
Good knowledge of all key technical areas: Database technologies (Oracle, SQL Server, MySQL, Oracle WebLogic, AWS RDS, Redhat JBoss, WebSphere, and Apache Products)
ITIL V4
What's next?
Once you've applied online, our team will carefully review your application.
Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
Should you be shortlisted for the role, we will send you an invitation via email for a digital interview.
You can also check your application status by logging into your candidate account.
Maxis values diverse voices & people.
We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality, or physical ability.#J-18808-Ljbffr