I-Customer Service Specialist

**5 working days**:- **Career advancement opportunity**:- **Based in Wadi Hana, Johor Bahru****Interested applicants can also send your updated resume and allow our Consultant to match you with our Clients.****Job Scope**:- Manage incoming and outgoing phone calls.- Provide accurate, valid, and complete information pertaining to client queries.- Handle customer complaints, provide appropriate solutions and alternatives withinthe time limits; follow up to ensure resolution.- Identify, assess customers' needs and render assistance to achieve satisfactionpertaining to their services with the company.- Provide counselling to domestic helpers and address customers' concern on theirperformance to facilitate resolution.- Consolidate case details to manage monthly reports.- Undertake ad hoc duties assigned as and when required.- Keep records of necessary customer interactions and enter all information requiredinto the company database and official whatsapp group chats.- Follow communication procedures, guidelines, and policies.- Hold high esteem for the quality of your work and ensure all work is done andcompleted according to the set-out timeline.**Requirements**:- Ability to communicate (verbal written) in BOTH English and Mandarin- Preferably specializing equivalent experience- Able to learn independently**Appreciate if you can include details below in the resume**:**Current Address / Location**:**Current salary**:**Reason of leaving**:**Expected salary**:**Notice period**:**Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd****JTK Number: JTKSM 1252****Salary**: RM3,500.00 - RM5,000.00 per month**Benefits**:- Opportunities for promotion- Professional development