Job descriptionAbout the job·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:· Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.· Ensure that customers issues are handled efficiently and with empathy.· Actively working towards fulfilling the four tasks of the store.Your assignmentFinancial ·I know our check-out action plan and support the goals and targets given to me by my manager, which ensures the delivery of our action plan.·I know our daily and weekly service targets and this drives me to improve our service delivery.·I have an overview of the store and customer relations action plans and understand how our action plan supports this.·I understand the impact of my actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers.·I follow cash handling procedures to ensure the security of money handling. ·I look for more effective ways of working to reduce costs.Customer· My priority is to ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed.· I have the knowledge, confidence, and desire to make customer payment easy.· I know my levels of authorisation to solve payment problems when they occur and recognise when I need to escalate an issue to someone with higher authorisation. I pass on the relevant information for them to deal effectively and efficiently with the customer.· I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.· I use the till to accurately register products and register payment from customers according to given routines.· I ensure our store is a safe and secure environment at all times for visitors and colleagues.People ·I am available to help and support colleagues when needed.·I work together with other functions to improve the shopping experience for our customers in order to generate more sales.·I value other colleagues ways of working and I learn from those who work differently to me.·I pass on my knowledge to colleagues and encourage them to do the same.·I keep my colleagues informed so that they can perform their roles effectively.·I am responsible for my own development and look to my manager to support me in improving my competence.QualificationPossess cheerful, pleasant personality with a positive mindset.Having customer service minded, sales driven and feel motivated in working in a vibrant retail environment.Physically fit with hands-on approach.Meticulous with an eye for details and follow-up skill.Strong team player and able to work in a fast-paced working environment.Comfortable to handle basic food preparation.Able to work on rotating shifts and support retail operations during peak periods on public holidays weekends.
