Immediate Hiring - Recovery Officer

• To communicate with debtors to collect information about their debt, negotiate payment plans, and resolve outstanding balances.
• Manage customers' repayment obligations and encourage timely payments with outbound collections and recovery calls.
• Plan a course of action to recover outstanding payments.
• Make contact with clients and discuss a recovery strategy.
• Ensure compliance with debt collection laws and regulations.
• Collaborate with internal teams for effective debt recovery.
• Identify cases for escalation or legal action when necessary.
• Stay updated on industry best practices and regulations.
• Meet collection targets and performance metrics.
• Provide professional and respectful customer service throughout the process
• Ensure that collection actions taken are within corporate guidelines and collection policies.
• Manage and achieve daily productivity standards in terms of achieving targets for monthly collection and call attempts.