Implementation & Client Services – Helpdesk Manager

Implementation & Client Services – Helpdesk Manager-(2400016I)
·To ensure timely and accurate response to queries received from BBCSC, branches and internal department on cash management and trade products.
·Manage the exceptions and escalation on cash management and trade related production issues in ensuring customer's feedback are addressed timely.
·To perform/verify service setup and maintenance for Transaction Banking products.
·Close liaison and coordination with various parties, including front office and various supporting departments.
·Proactively review feedback from clients to achieve improvements in products
·Provide input, ideas and suggestion to increase operational effectiveness through process improvements focusing on automation through solutions
·Administration of Velocity customer data, security items.
Engage in ad-hoc tasks as assigned by HOD/Team Head.
Qualifications·Minimum 2 years of experience in banking and familiar with the Bank's core systems (eCube, SignPlus, WFI etc)
·Strong interpersonal and communication skills
·Good command of spoken and written business English
·Possess initiative and ability to work independently as well as in a team
·Good organizational and analytical skills and able to multi-task
·Self-motivated and eagerness to learn
·Good in Microsoft Excel, Word and Powerpoint.
·Basic knowledge on Cash Management products is required#J-18808-Ljbffr