About the roleWe are seeking a dedicated Import Customer Service professional to join our dynamic team at K ONE LOGISTICS (M) SDN BHD. This full-time position is based in our Penang office and will play a crucial role in supporting our import freight forwarding operations.
What you'll be doing
Handling customer inquiries and requests related to import shipments in a timely and efficient manner
Coordinating with internal teams and external partners to ensure smooth import clearance and delivery
Monitoring and updating customers on the status of their import shipments
Preparing and processing import documentation, including customs declarations and invoices
Identifying and resolving any issues or discrepancies that may arise during the import process
Providing excellent customer service and building strong relationships with clients
Assisting with other administrative tasks as required such as handling K One import consol box cargo releasing to agents.
What we're looking for
Minimum 1 year of experience in a customer service or import/export role within the freight forwarding or logistics industry
Strong communication and interpersonal skills, with the ability to work effectively with both internal and external stakeholders
Excellent organisational and time management skills, with the ability to prioritise and multitask
Familiarity with import customs clearance procedures and documentation requirements
Proficiency in Microsoft Office suite, particularly Excel and Outlook
A team player with a positive attitude and a commitment to providing exceptional customer service
What we offerAt K ONE LOGISTICS (M) SDN BHD, we are committed to providing a supportive and rewarding work environment for our employees. We offer competitive salaries, opportunities for career development, and a range of benefits to support your work-life balance.
About usK ONE LOGISTICS (M) SDN BHD is a leading freight forwarding and logistics provider, specialising in import and export services. With a strong presence in Penang and across Malaysia, we pride ourselves on our commitment to delivering reliable and efficient solutions to our customers. Join our team and be a part of our continued growth and success.
Apply now to become our next Import Customer Service professional!#J-18808-Ljbffr