Overview
Our client is an American publicly traded Internet domain registrar and webhosting company. They provide the world's largest services platform for entrepreneurs around the globe and are on a mission to empower everyday entrepreneurs by providing all the help and tools they need to succeed and grow online. They have 9k+ employees across 47 global locations and are the place that people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. They give their customers the tools, insights, and the people to transform their ideas and personal initiatives into success.
Company Description
Teleperformance is a global digital business services company (BPO) that delivers advanced, digitally-powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. Our global scale and local presence allow us to play a vital role in supporting our communities, clients, and the environment.
Join Teleperformance, recognized as an industry leader, ranked #5 among 25 World's Best Workplaces in 2023!
Qualifications
Bachelor's degree or Diploma in any discipline
Native-level proficiency in Malay and fluency in written and spoken English (CEFR C1 Level of proficiency as a minimum)
Must be tech savvy and interested in the customer's products and platform features
1+ years' sales experience with a proven record of fact finding to uncover customer needs
Ability to meet sales targets while providing a stellar customer experience
Strong capability of transitioning support calls to solutioning sales opportunities
Proven ability to promote and build extraordinary customer rapport
Multitasking and computer navigation abilities
Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call
Coachable, learner mindset, ability to take feedback and proactively apply it to improve results
Self-driven to achieve targets and deliver superior service
Responsibilities
Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction
Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed
Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate
Troubleshoot client products as needed to resolve each call the first time
Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales
Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment
Benefits and Perks
The monthly basic salary range for the role is RM 4,300 - RM 6,300
Health Insurance
Flexi-benefit (Dental, vision, broadband internet, maternity)
Rewards and Recognition Program
Learning and Development Program
Diverse and Inclusive Employee Engagement Activities#J-18808-Ljbffr