Incident Manager

Must have : Incident Manager having experience in handling Production Major Incident calls, RCA problem management.
Skills:
Incident Management : Experience in managing incidents, including response strategies and postmortem analysis, is critical for maintaining system reliability.
Troubleshooting : The ability to diagnose and resolve issues quickly is a key trait for any Incident Manager.
Networking Knowledge : A solid grasp of networking concepts helps in diagnosing issues and understanding how systems communicate.
Programming Skills : Proficiency in programming languages (such as .NET or Java) is important for reviewing ideas/solutions, automation, and developing tools.
Monitoring and Observability : Skills in using monitoring tools (like AppD, Azure App Insights, EAGLE, Grafana) to track system performance and detect anomalies are essential.
Security Awareness : Understanding security best practices helps ensure that reliability solutions do not compromise system security.
Collaboration and Communication : Strong interpersonal skills are necessary for working effectively with development, network, firewall, and release operations teams.
Windows/Linux/Unix Proficiency : Understanding Windows, Linux, or Unix systems is fundamental, as many applications run on these platforms.
Cloud Computing : Familiarity with cloud services (like AWS, Azure, or Google Cloud) is crucial, given the prevalence of cloud-based architectures.
CI/CD Practices : Understanding Continuous Integration and Continuous Deployment (CI/CD) pipelines is vital for managing software releases and ensuring reliability.
Capacity Planning : Skills in forecasting system needs and scaling resources accordingly are important for maintaining performance.#J-18808-Ljbffr