Individual Claims Management, AnalystApply
Location: Kuala Lumpur, MY-AIA Malaysia
Time Type: Full time
Posted on: Posted 2 Days Ago
Job Requisition ID: JR-47525
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
Responsible for performing pre-certification; prospective, concurrent and retrospective review of hospitalization; and to ensure that cost containment measures are carried out without compromising on the care quality and service standards.
Roles and Responsibilities:
To support and lead a team of assessors in pre-certification, hospitalization, case management in the issuance of guarantee letter in compliance to Company's requirements and guidelines.
To ensure quality audits are done for the respective team members.
To pre-certify cases for issuance of guarantee letter in compliance to Company's requirements and guidelines assist the team target productivity benchmark.
To ensure guarantee letters are issued accurately and correctly within targeted TAT and with authority assigned.
To assist in the assignment and monitoring of all documents received in their respective team's queues.
To assist WFM team in ensuring sufficient headcount as scheduled on the shift rotation on a monthly basis to cater for the GL process.
To ensure huddles and communications are carried out as per the agreed frequency.
To ensure coaching and engagement activities are carried out for performance improvement and cost containment.
To ensure that cases of fee disputes are handled and resolved within targeted TAT.
To ensure that error rate in GL issuance is less than the target.
To perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.
Minimum Job Requirements:
Education: Bachelor's Degree in Medicine or medical fields
Years of Experience: Minimum 2 years of experience
Technical Skills: Claims assessment, Medical report knowledge, Health Insurance Policy knowledge
Industry: Health Insurance, Third-Party Administrator, Hospitals, Clinics, Medical Labs
Language: English and Bahasa Malaysia
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Do you believe in better?At AIA, we don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.
If you believe in better, we'd love to hear from you.#J-18808-Ljbffr