This job is an Infrastructure Analyst for knowledge management focusing on tech knowledge dissemination. You might like this job because it involves collaborating with tech teams, optimizing content for SEO, and enhancing knowledge flow in the organization.
RM 4000 - RM 7000
Full-Time
few hours ago
Job DescriptionThe infrastructure analyst for knowledge management is a role in Group Technology to create an environment that provides technology knowledge to enable technology demand, delivery & support / operations efficiencies & effectiveness.
The role will be working closely with internal technology teams to capture, review, publish & maintain accuracy of knowledge articles in the areas of application platforms, infrastructure & its corresponding standard operating procedures.
Key responsibilities are as follows:
Implement & support strategies for knowledge management to meet organisational objectives & enhance knowledge flow across organisational units.
Develop taxonomies, policies & procedures for knowledge management including guidelines for knowledge creation, retention & sharing to ensure effective & efficient use of knowledge.
Collaborate with infrastructure & application platforms to understand the end-to-end infrastructure service dependencies that provide a specific customer/user journey.
Develop knowledge articles containing introductions, infrastructure map, breakpoints, backlogs & impacts across the infrastructure landscape.
Understand & derive potential infrastructure SOPs to support monitoring, recovery & recurring procedures on functional areas.
Editing & proofreading content before publication to ensure clarity, grammatical accuracy & brand consistency.
Optimising content according to SEO best practices to increase visibility & engagement.
Managing content calendars & ensuring timeline publication of materials.
Utilising content management systems to analyse website traffic & users engagement metrics.
Updating knowledge centre content as needed & ensuring a cohesive digital presence.
Engaging with online community & responding to comments or questions in a manner that reflects the brand voice.
Monitoring content trends & staying up-to-date with advancements in content technology & platforms.
Conducting proactive content audits to assess how well existing content is performing & to identify gaps or areas for improvements.
Measuring the impact of content & campaigns, reporting on content benefits & adjusting strategies accordingly.
Thinking about user experience & takes ownership for quality & accuracy.
Facilitating technical exchanges, dissemination & coordination of knowledge & learning products through platforms, trainings/workshops, induction programmes, etc across knowledge management team & contributors.
Collaborating with knowledge custodian, i.e. Jira, Confluence, etc, to ensure availability of knowledge management tooling.
As part of the experience, you'll be learning about:
Various technology solutions that are enabling the bank.
Collaboration with various technology & business stakeholders.
Job RequirementsDegree in related computer science principles.
Min 3 years of experience in infrastructure:
Infrastructure solutioning / implementation as infra solution architect.
Knowledge in banking or financial institutions technology landscape.
Hands-on experience in application &/ infrastructure interdependencies.
Documentation of knowledge as part of operations readiness or support.
Min 3 years of experience in knowledge-related areas:
Familiar with knowledge management tools, content management systems & databases.
Ability to categorise, tag & structure information effectively.
Hands-on technical content write-ups such as technical articles for incident & problem resolution, standard operating procedures & other technical contents.
Measuring effectiveness & efficiencies of knowledge & continuously improve to increase these measurements.
Understanding of production issues criticality & impact to customers.
Good knowledge processes.
Critical thinking & able to resolve problems creatively.
Strong interpersonal & collaborative skills as well as highly effective communication skills.
Organised, detail-oriented & thorough.
Strong desire to help improve processes & mentor others.
Knowledge / certification in ITIL is advantageous.
SkillsKnowledge Management
Additional InfoCompany ActivityLast active - few hours ago
Experience Level1 - 3 Years of Experience
Junior Executive
Job SpecialisationHardware / Network / Infrastructure (On-Premises / Cloud)
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