Job ResponsibilitiesOrder booking accurately in Oracle to meet audit requirements and revenue policies.
Coordinate shipments and resolve shipment issues where applicable with a good understanding of incoterms.
Liaison and work closely with Sales, Marketing, Planning, Production, Finance, Shipping, Logistics, and RMA.
Provide sales support to Global RSM / KAM and to Sales Representatives.
Must be able to understand, interpret, and channel clear messages, emails, order confirmations, shipment, customers' requests, and delivery schedules precisely.
Review hub inventories and aging. Constantly liaise with customers for hub pull and work closely with factories for hub replenishments.
Provide month-end and quarter-end support as needed to achieve corporate goals.
Troubleshoot all operational issues related to customers' POs and provide solutions.
Attend to and support customers' emails and requests in a professional and timely manner. Ensure customer satisfaction and prioritize customers' requests. Know when to escalate to the right channel and team. Always maintain a sense of urgency with escalation.
Manage and resolve backlog issues including order hold release, PO information updates, rescheduling files, and purchase order requirements.
Participate in projects and goals to support Department and Corporate goals.
Job RequirementsDegree in Business Admin / Economics / Marketing and related fields.
Minimum 3 to 5 years in Customer Service, Order Management, Sales or Marketing Coordinator, or Administrative or Executive roles, in a complex environment.
Understanding of revenue recognition rules and guidelines.
Knowledge of incoterms and shipment practices.
Excellent communication skills – both written and oral.
Self-starter with the ability to thrive in a high-energy, interrupt-driven environment.
High level of productivity. Well organized and able to effectively handle multiple priorities and tasks.
Knowledge of Microsoft Office, Oracle, and Salesforce is preferred.
Culture CommitmentEnsure adherence to the company's values (ICARE) in all aspects of your position at Coherent Corp:
I ntegrity – Create an Environment of Trust
C ollaboration – Innovate Through the Sharing of Ideas
A ccountability – Own the Process and the Outcome
R espect – Recognize the Value in Everyone
E nthusiasm – Find a Sense of Purpose in Work
Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
About UsCoherent is a global leader in lasers, engineered materials, and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best while rewarding excellence and hard work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity, and growth. Come Join Us!
About the TeamCoherent Malaysia (formerly known as II-VI Incorporated) began operations in 2001 through the incorporation of Finisar Malaysia with 300 headcounts, now employing over 3000 employees. Ipoh's assembly and test site for optical components, transceivers, and wavelength management equipment remains committed to the expansion of Coherent Corporation, accelerated by the growth of next-generation products to meet the increasing demands for network bandwidth and data storage.
Job InfoJob Identification: 2006334
Posting Date: 12/13/2024, 09:47 PM
Degree Level: Bachelor's Degree
Job Schedule: Full time
Location: Plot 1 Kinta Free Industrial Zone, Chemor, Perak, 31200, MY#J-18808-Ljbffr