Job Responsibilities:
Responsible for answering and resolving customer issues, and upselling through chat within a growing customer base.
Identify and relate to various customer needs and scenarios.
Provide customers with resolution/consultation with cutting-edge solutions in a friendly, confident, and knowledgeable manner.
Remain updated in client and industry-led processes, technology applications, utilities, and products.
Utilize various client-based tools and applications for customer management and servicing.
Transfer customers to appropriate departments when required.
Conduct data entry, documentation, and case management.
Work and partner with others within a team-based environment.
Achieve and maintain required metrics and goals.
Requires good English skills, excellent inMandarin and Cantonese speaking .
Able to read and write in Mandarin and English.
Candidates with sales experience are highly welcome and encouraged to apply!
Role Overview:
The role is100% sales and technical supportwith account management, comes with fixed basic, allowances, etc.
Work Time / Mode:
Time: 8am – 5pm / 9am-6pm / 10am – 7pm
Days: Monday – Friday
Mode:WFH(Subject to changes)
First 3 / 4 months training in our office atBangsar Southand will be working from home consequently. Only come to the office whenever required, such as due to Client's visit, events, etc.
Application Questions:
What's your expected monthly basic salary?
How many years' experience do you have as an Inside Sales Representative?
Do you have experience in a sales role?
How would you rate your Cantonese language skills?
About Us:
We make digital by combining human-centered design with real-time analytics, AI, cognitive technology, and automation to create exceptionally engineered brand experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers' customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 35 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.#J-18808-Ljbffr