Job title:Instructional Design Advisor (Mandarin Speaking)
Company:Roche
Job description:Roche fosters diversity, equity, and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position:We are looking for you to join Roche and our Roche Services & Solutions Center in Kuala Lumpur. Roche is a global healthcare company offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. We are continuously expanding, looking for new talents to join our transforming Services & Solutions Center.
Your day-to-day responsibilities are:
As an Instructional Design Advisor, you are responsible for planning, organizing, updating, and developing training content to meet specific training needs. This includes analyzing the learning needs to identify training gaps, working with subject matter experts (SMEs) to develop source course content, and developing web-based or instructor-led courses that meet business needs.
You are also responsible for tracking and analyzing the effectiveness of training programs by examining learner satisfaction, proficiency, and job performance.
As a qualified expert, you:
Regarding Instructional Design:
Analyze learning needs and partner with internal customers to provide input for course content.
Plan, organize, and develop training content to meet specific training needs.
Use authoring tools and software to create e-content from scratch and modify existing e-content.
Focus on high-quality, well-functioning eLearning courses.
Identify and troubleshoot reported issues prior to escalation to Tier 3 / IT support.
Assist with the implementation and further evaluation of course content.
Work on more complex assignments and issues, serving as an expert in eLearning trends.
Regarding Customer Engagement:
Provide customer service on eLearning-related activities, such as inquiry resolution, request management, and troubleshooting.
Support the Global Learning Center of Excellence and our business customers with system maintenance and project activities.
Advise the Learning community and business partners on global Learning systems and processes, and support the embedding of new ways of learning.
Actively participate in the development and implementation of Roche Learning continuous improvement initiatives.
Provide guidance and advisory to the learning community at all levels.
Support quality control processes and improvement initiatives arising out of them.
Regarding Operations:
Excellent knowledge of Learning and Servicing tools specifically eLearning related.
Participate in and partially lead project activities as required.
Display high integrity on the job and comply with Roche guidelines, including data privacy rules and regulations.
Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
Manage service quality expectations and address customer concerns.
Regarding Cross-Functional Collaboration:
Build relationships with HR colleagues within the People Support Solutions organization.
Collaborate with peers within the region and globally to ensure effective services.
Regarding Outputs & Deliverables:
Continuous contribution to the improvement of the performance of PSS.
Reaching high customer satisfaction through consistent, high-quality delivery.
Create explainer videos and educational content.
Skills and competencies:
Bachelor's Degree required.
2+ years of experience in Instructional Design and 2+ years of experience with e-content authoring tools (Articulate Presenter, Articulate Storyline, Lectora, etc.).
Solid experience with digital technology and editing software packages (e.g. Adobe Creative Suite).
Fluent in English & Chinese languages required.
Experience with Cornerstone or other cloud-based learning management solutions.
Creative mind and storytelling skills.
Strong functional knowledge of eLearning concepts: SCORM, AICC, ADDIE, etc.
Strong analytical skills and problem-solving capability.
Experience leading instructional design development projects within the Pharma/Medical Device industry.
Who we are:At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Our success is built on innovation, curiosity, and diversity. Roche is an Equal Opportunity Employer.
Location:Malaysia
Job posting date:Sun, 09 Jun 2024 22:50:15 GMT
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