Empower Dreams, Transform Lives: Join EasyParcel in Redefining the Future of Delivery
Imagine a delivery experience that transcends the ordinary - where each parcel represents not just a package, but a promise fulfilled, a connection made, and an opportunity seized.
At EasyParcel, we envision a world where logistics isn't just about moving goods from point A to point B, but about empowering dreams and transforming lives.
Do you thrive in a fast-paced environment and enjoy providing exceptional customer service?
Are you detail-oriented and have a knack for problem-solving?
If so, then we want to hear from you!
EasyParcelis seeking a motivated and customer-focused individual to join our growing team as aIntern - Customer Service .
In this role, you will engage with our valued clients, addressing their inquiries, resolving concerns, and providing support throughout their journey with us.
Job Description:
As aIntern - Customer Service , you will gain valuable hands-on experience in supporting our customers and contributing to the success of our service operations.
This internship offers a unique opportunity to develop essential communication and problem-solving skills while working closely with our customer service team.
Key Responsibilities:
Communicating courteously with customers by telephone, email, and live chat.
Solving customers' problems, which may be complex or long-standing problems involving third parties in the process.
Resolving product or service problems by clarifying the customers' complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Liaising with business partners and customers simultaneously through calls, emails, and live chat, requiring multi-tasking skills.
Assisting in ad-hoc duties assigned by the immediate superior.
Qualifications:
Good verbal and written communication skills.
Proficient in English, Bahasa Malaysia, and Mandarin.
Computer knowledge with proficiency in operating systems.
Passionate about helping customers and solving their problems.
Strong customer focus and a passion for helping others.
Hands-on experience in a customer service environment.
If you're enthusiastic about providing excellent customer service and eager to kick-start your career in a dynamic setting, we'd love to hear from you.#J-18808-Ljbffr