This job is an IT intern role that involves assisting in project deployment and providing support to customers.
You might like this job because it offers exposure to omnichannel contact center solutions and customer service operations.
ResponsibilitiesAssist in project deployment activities, including requirement gathering, system development, testing, and post-cutover support.
Provide on-site or remote support to customers, including performing Level 1 troubleshooting.
Support department/team projects and other duties as necessary.
What will you gain:
Knowledge in omnichannel contact center solutions, including voicebot, AI chatbots, messaging, speech analytics technologies, and more.
Exposure to customer service operations.
Job RequirementsDegree in information technology, computer science, or telecommunication studies.
Minimum 4 to 6 months internship period.
Good command of English.
Good interpersonal and communication skills and a pleasant personality.
Able to work independently.
SkillsSoftware Development
Technical Support
Analytical Skills
Customer Support
Company BenefitsHealthcare and Medical:Outpatient, dental, and medical insurance coverage.
Performance Bonus:Yearly bonuses based on how well the company and you perform.
Hybrid Work Arrangement:Flexible work arrangements with a rotation between office and home.
Coffee, Tea, and Snacks:Enjoy an unlimited supply of snacks to recharge throughout the day.
CX One Sdn Bhd was founded by a group of professionals with over 10 years of experience in the enterprise communications and contact centers industry.
We focus on implementing and integrating the leading-edge unified communications and customer experience technology for our clients to stay connected to their employees, vendors, and customers across any channels, anywhere to deliver superior customer experience.#J-18808-Ljbffr