Intern, Public/Members Relations

Job Purposes- Assist to ensure KLGCC Member/Guest request are attended to promptly, well-coordinated. Updated and reported on timely basis as per SOP. Member and guest relationship Management.- Assist to ensure that all complaints/general enquiries received through various channel are being handled efficiently and professionally within the stipulated time frame.i) Members/ Guest Relationship Management- Ensure excellent customer relationships is practice at all times with warm hospitality (courteous, grooming. friendly)- Accountable to provide complete information on Club Facilities including organizing tour.- Identify gaps of various customer-facing touch points and make recommendations for process and service improvements.- Conduct comparative landscape to benchmark against competitor for service improvements.- To be a main communication channels & information for any VIP visitsii) Feedback & General Enquiries Management- To assist for all feedback received centrally through corporate website, fax, walk in, letters address to management and telephone.- To ensure proper closure in accordance with complaint SOP timeline.- Assist to conduct meetings with respective departments for resolutions/decisions & prepare draft replies for immediate superior's approval.- Communicate with members on progress updates proactively.- Collate and analyze on findings of complaints.- Ensure proper documentations on findings/investigation pertaining to root causes.- To prepare necessary CSI report for overall club service improvementiii) PR & Media Management- Participate in Member's activity event such as Golf Tournament, Club promotions etc. KLGCC Brand positioning, process standardization**Job Type**: Internship**Salary**: RM800.00 - RM1,000.00 per month**Benefits**:- Free parking- Meal providedSchedule:- Rotational shift