What's the task? As a Front Office Trainee, you'll are responsible for playing a key role by performing various administrative and clerical tasks such as checking-in and out guest, handling calls and requests from guests thorough manner to ensure total guest satisfaction, filing, basic bookkeeping, etc.
Duties and responsibilities: Pay attention to details.Actively listening to guests.Promote and Upsell rooms and services.Report any issues or complains to your supervisor or Duty Manager.Able to communicate with guest and colleague with a prompt manner.Responsible for handling guest check-in and out when arriving or departure.Handling calls from guest's inquiry such as Room Service, extend stay and etc.Responsible for handling and safe keep guests luggage during check-in process.Maintain and safe keep confidentiality of guest records, materials, and information.Provide information to guests about the hotel facilities, guest services and guidance.Reviews and follow up any incidents and complaints of guests and coordinates with guest services.Work closely with various department and make sure guest experience are met with guest's expectation.Ensure the collection of keys from guests at the time of check out and obtain clearance from the information section.Provide guests assistance in every possible way such as guest queries, complains, and/or special requests promptly.Responsible for the cleanliness and orderliness of the front area of the hotel and around it to ensure smooth traffic flow.Respond appropriately to guest complains and feedback to ensure corrective action is taken to achieve complete guest satisfaction.Ensure maximum guest satisfaction through personal recognition and prompt, cordial attention from arrival through departure.Be informed on daily room status. Have detailed information regarding arrivals, their room requirements, and expected departures of the day.Coordinate with various department such as F&B department and Housekeeping department to ensure all rooms are clean and Room service are delivered on timely manner.