It Aftersales Support

We are representing a Real Estate Management Software Product company located at Bangsar South, Selangor.
This is a full time perm role with the product company.
Job Responsibilities: Liaise with customers to obtain information and data required for system setup and implementation and support After Sales.
Identify the problem in the obtained information and data.
Liaise with clients regarding issues and solutions for them.
Prepare and maintain system documentation in accordance with any new releases and updates.
Compiling and updating current issues, documenting, and contributing to the content knowledge base.
Lead the discussion with clients.
Keep track of the timeline and liaise with the programmer if any issues.
Job Requirements: Candidates have full working rights for Malaysia.
Good English and Bahasa Malaysia.
Preferably a Degree/Diploma.
Preferably has experience working with IT Industry and property management with at least 1 to 3 years of experience.
Ability to prioritise and multitask.
Able to work independently, committed, motivated, good working attitude, initiative, and integrity.
Good communication skills with clients.