Summary: Provides day-to-day IT operations and support functions within the IT organization. Manage and maintain IT inventory accuracy via acquisition, deployment, and support. Recommends hardware and software solutions, including new acquisitions and upgrades. Contributes technical and procedural knowledge to the Knowledge Base. Participates in information technology projects. Other duties as assigned.
Essential Duties and Responsibilities may include the following depending on team rotation between the Advanced Support Team and Desk Side Support Team: Maintains accurate IT asset inventory including hardware, software licenses, and peripherals via assisting in the acquisition, deployment, and support of IT assets.Support functional managers and team in managing day-to-day operating expenditure including operations budget, projects, and services to keep the light on (KTLO).Collaborate with other IT team members to support ongoing projects, system upgrades, and technology implementations.Assist in researching and evaluating new technologies, tools, and solutions to improve IT infrastructure and support.Coordinate with vendors and service providers to procure IT equipment and services.Provides support to the Desktop Support Team including feedback and process improvement.Be the point-of-contact to Change Control Processes and Procedures.Develop and enforce IT policies and procedures to ensure compliance with security and regulatory requirements.Ensures compliance with existing policies and procedures pertaining to Sarbanes-Oxley, FDA, HIPAA and PCI regulations and standards.Assumes and performs other duties as assigned. Required Qualifications: Minimum of 3 years of related experience with bachelor's degree in computer science, Information Technology, or related field.Proven experience in IT support or a similar role.Excellent problem-solving and troubleshooting skills.Strong communications and interpersonal skills.Ability to work under minimum supervision and independently. Preferred Qualifications: Strong knowledge IT systems, infrastructure, and protocols.Familiarity with ITIL framework and best practices. Education Requirements: Bachelor's degree or equivalent from a two-year College, technical school, or equivalent experience.