Responsibilities:- Act as Level 2 support in resolving complex incidents and to provide guidance to Level 1- Liase with global IT counterparts to ensure alignment and awareness of changes- Participate in solutioning, blueprinting, creating functional specs, configuring, testing, implementing and providing go live support- Work with cross-functional project teams to include relevant module requirements in broader projects- Review tickets by frequency and categorization to identify patterns for potential improvements- Interface with business partners to understand issues or challenges on hand to derive timely solutions- Work with process owners and SMEs to review/improve current processes- Document ERP relevant module processes and transactions in support of processes defined by functional unit process owners- Perform medium to complex functional configuration tasks for ERP relevant modules to develop prototype solutions to business requirements and to implement fixes, changes, and enhancements- Provide guidance in test cases creation and execution of test cases- Maintain effective and cooperative working relationships with process owners, functional and technical team members, and users- Document processes, specifications, working instructions and solutions to drive the creation of support knowledge base system- Performs related duties as assigned**Requirements**:- Bachelor's degree in Computer Science/Information Technology or equivalent- 3-5 years of work experience with ERP systems (preferably Oracle Fusion).- Minimum 1 or more ERP full lifecycle implementation- Knowledge of ERP relevant module(s) required- ITIL Foundation Training & Certification preferred**Job Types**: Full-time, Permanent**Salary**: RM5,500.00 - RM8,000.00 per monthSchedule:- Monday to FridayAbility to commute/relocate:- Kulim: Reliably commute or planning to relocate before starting work (required)