It Assistant

JOB RESPONSIBILITIES:- Install, configure, and maintain desktops, laptops, printers, and other peripherals.- Perform routine maintenance on IT equipment.- Troubleshoot and resolve network connectivity issues.- Documentation for IT processes, procedures, and troubleshooting guides.- Keep track of IT hardware inventory and software license renewal using the Manage Engine Asset system and SharePoint.- Ensure all software licenses follow legal software requirements.- Perform daily scheduled checks on antivirus, network, servers, internet line monitoring, and IT-related aspects to ensure smooth operation.- Perform weekly backups.- Manage, monitor, and set up a video conference system or audio system.- Create & Track work plans and Coordinate with teams to make sure Action Items are tracked to closure.- Any other duties and responsibilities that may be assigned from time to time.JOB REQUIREMENTS:- Diploma/Degree in Information Technology/Business Information Technology or equivalent.- 1 to 3 years of experience as an IT Support Specialist or similar role.- Network Infrastructure:- LAN/WAN protocols and services, TCP/IP, DNS, DHCP, and Active Directory.- Network devices setup and configuration, administration, and troubleshooting (Fortigate, Cisco, HP, Ruckus, Ruijie).- Experience in Cybersecurity and firewall systems will be added advantages.- Operating System:- Proficient in troubleshooting and resolving issues related to Windows 10/11.- Experience with system configuration, registry settings, and group policies.- Database maintenance, backup, and restore.- Microsoft 365:- Experience in O365 administration will be added advantages.- Excellent problem-solving and communication skills.- Customer-oriented with a service mindset.