What's the role? You are part of one of our biggest programs called "Experience" which is fully embedded into the new company strategy and a truly global initiative focusing on providing our customers with superior experiences when interacting with Hilti. In this context, our Customer Care Handling (CCH) approach plays an essential role and the program targets to redesign the related processes and systems to provide the best possible experience for our customers.
Who is Hilti? Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
Global IT within Hilti is a truly global team with main hubs in Buchs (Switzerland), Kuala Lumpur (Malaysia) and Plano/Tulsa (USA). All locations have highly competent teams who work very closely together. Hilti`s Global IT team is known for their focus on sustainable value creation by translating latest IT innovations into value creating solutions & services.
What does the role involve? As an IT Business Analyst, your role is to understand business requirements, design solution proposals, and implement the solution as well as support them in the respective systems. You will be part of an international scrum team, leveraging agile methods while creating strong impact to our customers. Customer Care Handling is an overarching journey from our customer's perspective. It therefore touches many different areas such as Omnichannel Management, Case Management, Customer Relationship Management, Knowledge Management, Integration technologies as well as transactional processes such as finance, logistics and order management. While your primary technology focus will be on Salesforce Service Cloud, you will get in touch with other technologies supporting those processes such as SAP S4 HANA, Salesforce Sales Cloud, Microservices on AWS and others.
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team.
What do we offer? Show us what you're made of and we'll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It's a great way to find the right match for your ambitions and achieve the exciting career you're after.
We have a very thorough people review process, unlike any we know of in any other business. We can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It's how we find the right fit, further our teams personally and professionally, get the best value for each employee and increase the job satisfaction. Additionally, we offer you a wide range of benefits.
What you need is: Bachelor or master degree in computer science, software engineering, information technology or related fields with a CGPA of 3.5 and above. Passionate in understanding the business processes in marketing, sales and service areas, paired with an interest in CRM software. Strong drive for success and demonstrate a high level of commitment to the role Strong willingness and ability to learn. Strong communication skills with excellent English and interpersonal skills to manage change. Keen to work in a global and diverse team. A strategic approach and good problem-solving skills. Experience with cloud software (ideally Salesforce), business process management, and agile methods are added advantage. Why should you apply? Become a valuable member of our highly professional and international team of IT experts and meet the challenges of a global multinational company using latest technologies. You will have the freedom to act in the responsible area with career prospects in a dynamic environment, excellent opportunities to develop yourself to higher levels and wider range of knowledge. Our team in Kuala Lumpur is a fully recognized and respected competence center that is covering all relevant areas of IT. 80% of the top positions are filled internally. We have a clearly defined career development track for every individual employee and an excellent team whom are duly rewarded by performance.
