It Customer Support / Helpdesk Executive

Provide front-line support for IT-related issues, including hardware, software, and network problems.- Troubleshoot technical issues and escalate complex problems to the appropriate team members.- Install, configure, and maintain computer systems, peripherals, and software.- Assist with IT projects, such as system upgrades and installations.- Maintain accurate customer interactions, transactions, comments, and complaints records.- Ensure customer satisfaction by providing high-quality, professional service.- Stay up-to-date with the latest technologies and best practices in IT support.**Requirements**:- Bachelor's degree in Computer Science, Information Technology, or a related field.- Proven experience in IT customer support or a similar role.- Strong knowledge of computer systems, hardware, and software.- Excellent communication and interpersonal skills.- Ability to prioritize and manage multiple tasks simultaneously.- Problem-solving skills and attention to detail.- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus.**Job Types**: Full-time, Permanent**Salary**: RM3,000.00 - RM4,500.00 per month**Benefits**:- Health insurance- Maternity leave- Opportunities for promotion- Parental leaveSchedule:- Fixed shift- Monday to FridaySupplemental pay types:- 13th month salary- Overtime pay- Performance bonus- Yearly bonus