Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills andExperience Provide first-line support to Internal Customers for service desk issues, including without limitation, fulfilling hardware and software support requests via phone, chat, email, or online tickets. Work to resolve Internal Customer service desk issues by providing necessary services, troubleshooting, fixes, workarounds, training and advice. Escalate more complex Service desk issues to the relevant Siemens IT team/technician within prescribed time limits. Manage Service desk requests from receipt of the support request through fulfillment/problem resolution, or escalation. Log all Internal Customer interactions in the ticket system. Document incident resolutions and knowledge for reuse by Internal Customers and IT support personnel. Comply with all of IT Service Management processes and best practices. Participate as requested in appropriate IT releases by testing the usability of such releases from an Internal Customer's perspective. Drive continuous improvement in IT request and support processes. Work on additional projects as requested and pre-approved by the team lead or manager. o Be flexible to work any shift or overtime as requested. . Familiar with fire suppression systems, and water detection. Escalate issues as required. Provide first-line support to Internal Customers for service desk issues, including
without limitation, fulfilling hardware and software support requests via phone,
chat, email, or online tickets. Work to resolve Internal Customer service desk issues by providing necessary
services, troubleshooting, fixes, workarounds, training, and advice. Escalate more complex Service desk issues to the relevant Siemens IT
team/technician within prescribed time limits. Manage Service desk requests from receipt of the support request through
fulfillment/problem resolution, or escalation. Log all Internal Customer interactions in the ticket system. Document incident resolutions and knowledge for reuse by Internal Customers
and IT support personnel. Skills and Abilities Required: Strong Verbal and Written communication skills Strong troubleshooting skills Strong and fast Key-boarding skills Should have a strong understanding of basic computer hardware, software and
networking systems, and be able to explain them in a clear, concise manner. Strong analytical and problem-solving capabilities Education and Experience Requirement: Strong Working knowledge of current Microsoft based operating systems Previous Help Desk/Service Desk experience preferred Knowledge, training or experience with Unix or Mac desirable Knowledge of emerging tools, techniques and technologies Experience or training with using and troubleshooting Microsoft Office and Office
365 with emphasis on Teams, Outlook, MS Word, MS Excel and MS PowerPoint Knowledge of Antivirus software, PKI, data security and data encryption
desirable Experience or training with set-up and troubleshooting of remote connectivity Basic understanding of PC hardware set-up and configuration, MCP, CompTIA,
A+ and/or network+ certification would be desirable Microsoft SharePoint knowledge – desirable Previous Service Desk or Network operations experience preferred Working basic knowledge of Networks and troubleshooting network connection
issues. Account management, Active Directory knowledge (add, change) – preferred Basic knowledge of:
Active Directory Exchange Apple OS SCCM Experience in a similar role 3+ years of relevant experience What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to ********
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