We are seeking an experienced ERP Support Specialist to join our IT department. The ideal candidate will possess comprehensive knowledge of the Epicor ERP system and be able to support our company's operations related to various ERP modules, including Production Planning (PP), Materials Management (MM), Sales, and Finance. Additionally, proficiency in SQL and the ability to generate reports using BAQ and Crystal Reports are essential.
Responsibilities: Provide support and troubleshooting for Epicor ERP modules, including Production Planning, Materials Management, Sales, and Finance.Collaborate with cross-functional teams to understand and gather requirements for ERP enhancements and customizations.Develop and execute SQL queries to extract, manipulate, and analyse data from the Epicor ERP system.Create and maintain reports using Business Activity Queries (BAQ) and Crystal Reports.Assist in training staff on Epicor functionalities and best practices, as well as basic IT support for end users.Participate in system upgrades, testing, and implementation of new modules or features.Document processes and procedures related to ERP support and reporting.Stay current with Epicor updates, industry trends, and best practices to enhance ERP functionality.Offer first-level IT infrastructure support, including troubleshooting issues related to networking, PCs, and printers.Qualifications: Bachelor's degree in Information Technology, Business Administration, or a related field.Proven experience with Epicor ERP, with a strong understanding of PP, MM, Sales, and Finance modules.Proficiency in SQL for data extraction and manipulation.Experience with BAQ and Crystal Reports for reporting purposes.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to work independently and collaboratively in a team environment.Basic knowledge of IT infrastructure, including networking, PC configuration, and printer setup.