It Fsc Finance/ It Finance Analyst (Mnc)

Job Description: Provide daily operational support for the supported IT Finance Application, which includes but not limited to monitoring and resolving incidents, issues, and tasks. Follow the documented guidelines to support the ticket-handling process. Gain full knowledge of the finance applications assigned by company including but not limited to business processes, data flow and application functionality knowhow. Solve incident tickets in the IT ticketing system for supported IT Finance applications based on defined ticket priority and quality in the agreed Service Level Agreement. Resolve Critical incident within two (2) hours Resolve High incident within eight (8) hours Resolve Medium incident within seventy-two (72) hours or three (3) Business Days Resolve Low incident within two-hundred-and-forty (240) hours or ten (10) Business Days Answer any questions raised by stakeholders. Identify the correct cause of the problem or issue. Provide the investigation findings and recommend the right solution in order to ensure that there is no disruption in company operation. Ensure that the relevant Infineon stakeholders are satisfied with Suppliers explanation or answer. Requirements: Min 2 years of working experience Proven working experience in troubleshooting and solving problems, communicating effectively, providing high-quality customer service, and maintaining accurate documentation. Able to work collaboratively and efficiently with teams from multiple departments to ensure the orderly execution of proposed solutions or tasks; Experience in PL/SQL programming to perform various operation tasks including but not limited to periodical activities, root cause analysis, consultation. Contract based for 12 months. (Renewable /Convert to Permanent based on performance)