Responsibilities: Effectively resolve Level 1.5 service desk technical queries as per deliverables outlined.Provide remote support to local and oversea user when connected by calls, email or chat when users are facing issue with their computer system.Asking relevant questions to resolve typically known problems within required timescales.Ensure appropriate documentation of the interaction with the customer in the prescribed format.Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical issues remotely.Explain to Clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.Ensure that performance parameters are met to meet SLA targets.Ability to clearly transfer technical knowledge to knowledge base, colleagues and the Customers.Any ad hoc duties assign by the Company from time to time. Requirements: Must be able to speak and write fluent Mandarin language as role requires candidate to deal with the clients in China.Technical knowledge/expertise to support technical related queries and trouble shooting.Minimum 1+ years' experience in a Level 1.5 service desk or technical support process providing remote support for Laptops / Desktops / LAN Issues / Application etc.Minimum degree / diploma is required.Proven experience in commercial in bound telephony systems typically used in Contact Center.Willingness to work in rotational shifts (earlier is 6am and latest is 11pm, Monday to Sunday including public holiday),working 9 hours per days (1 hour break).Good support knowledge of Windows Operating systems, general standard knowledge on off the shelves software like Microsoft Office and etc.Knowledge on basic concepts of networking.