Add expected salary to your profile for insights.
ResponsibilitiesAbility to work independently and prioritize tasks effectively.
Familiarity with computer hardware components and peripherals (preferred).
Have strong adaptability, coordination ability, learning ability, and be able to handle problems independently.
Support daily technical/infrastructure operation of shared service centre.
Carry out proper tracking of service requests and ensure resolutions to problems are documented in the ticketing system.
Remain in touch with a customer until their issues are totally resolved or/and request is completed.
Identify and correct a problem by performing diagnostic reviews and issue reports as requested.
Frequently check the ticketing system for incoming service desk requests; vet requests thoroughly, then evaluate and route them.
Perform administrative duties, including scheduling of equipment or laptop loaners, or any other services/items for company users; organize shipment to remote sites if required.
Skills and QualificationsCandidates must have at least an SPM.
A diploma is preferred.
Fresh graduates or those with 1-2 years of working experience are welcome to apply.
Knowledge and experience of customer service practices.
Must be proficient in speaking, reading, writing, and understanding English, Bahasa Melayu as it is the primary language used in the workplace.
Applicants must be able to work at Shah Alam.
1 Year employment contract on renewable basis.
Company Overview
Since 1997, E-TECH IT is a total and trusted information and communication technology (ICT) solutions provider and distributor in Malaysia.
Having clients from a wide range of industries, we help them strengthen their business footprints, productivity and profitability.
At E-TECH IT, we help our clients integrate innovative and evolving technologies into a cohesive and inclusive solutions package.
Our service teams focus on effective communication and collaboration with the clients at every step of the project, ensuring design excellence and post-delivery satisfaction.
We strive to provide the very best of latest developments, methods and skills in ICT technologies for our clients, which has earned us a reliable and trusted reputation.
With over 20 years of experience, we bridge knowledge gaps for our clients, giving us our edge in the industry.#J-18808-Ljbffr