Networks & Systems Administration (Information & Communication Technology)
Full time
As a Senior Network Infrastructure Engineer, you will be instrumental in maintaining the stability and enhancement of network infrastructure across multiple domains, ensuring seamless operations for Core Services Applications and Datacenter Networks. You will provide 2nd/3rd level network support, manage Requests, Incidents, Changes, and Problems in production environments, and participate in on-call rotations including weekends, public holidays, and after-hours support. Collaboration with internal departments, external vendors, and companies will be crucial in supporting various network projects and initiatives.
Duties include, but are not limited to the following:
Strong networking knowledge with 3-5 years of experience in network protocols MPLS, BGP/multiprotocol BGP, OSPF, multicast routing (PIM, MSDP).
Proficiency in Layer-2 network technologies and hands-on experience with H3C series and their operating systems.
Expertise in implementing and configuring H3C (SD-WAN, SDA), WLAN solutions, and network automation using Ansible, Terraform, Python, Git.
Familiarity with network management technologies such as SNMP, SYSLOG, IP SLA, NetFlow, and proficiency in analyzing network traces.
Perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
Update tickets with resolution tasks performed.
Identify, investigate, analyze issues and errors prior to or when they occur, and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution.
Provide second level support to all incidents, requests, and identify the root cause of incidents and problems.
Communicate with other teams and internal clients for extending support.
Execute changes with clear identification of risks and mitigation plans to be captured into the change record.
Escalate all tickets to seek the right focus, if needed continue the escalations to management.
Work with other teams for effort optimization and automating routine tasks.
Coach Desktop Team (L1) teams for technical and behavioral skills.
Identify problems and errors before they impact a service.
Lead and manage all initial internal client escalation for operational issues.
Contribute to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes. Ensures all changes are carried out with proper change approvals.
Plan and execute approved maintenance activities.
Audit and analyze incident and request tickets for quality and recommend improvements with updates to knowledge articles.
Produce trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
Undertake other roles & responsibilities that are assigned by the company and immediate superior from time to time until full closure.
REQUIREMENTS / SKILLSET:
Bachelor's Degree in Information Technology / Computer Science or its equivalent.
Minimum of five (5) years working experience in a similar field.
Excellent knowledge and experience in Infrastructure architecture, data centers, servers, and networks.
Experience in planning and managing IT projects and teams across multiple sites.
Experience and administrative skills in Cloud platforms.
Network security and TCP/IP Networking.
Must be fluent in English for both spoken and written.
Analytical and quantitative skills, with the ability to perform data analysis.
Must possess strong communication and interpersonal skills, be great at troubleshooting, committed, responsible, a data analyst, team spirit, and prioritization.
Ability to drive changes and be a change agent.#J-18808-Ljbffr