Lead the way in building and maintaining a robust IT infrastructure for SalesWorks! As our IT Infrastructure Manager, you'll play a pivotal role in strategising, designing, and implementing cutting-edge technology solutions. You'll ensure the smooth operation of our IT systems, network, and contact centre for optimal company performance.
With a history of flourishing collaborations, an unmatched market influence, and a history of accomplishments in the domains of in-person marketing, customer acquisition, and fundraising, SalesWorks has propelled outcomes and guided prosperous endeavours for a wide array of brands and industries across more than 8 markets in the Asian region since 1995. We seek driven individuals who aspire to enhance their expertise and become part of a forward-thinking, collaborative organisation as we persist in our swift expansion. About the Role Lead the way in building and maintaining a robust IT infrastructure for SalesWorks! As our IT Infrastructure Manager, you'll play a pivotal role in strategising, designing, and implementing cutting-edge technology solutions. You'll ensure the smooth operation of our IT systems, network, and contact centre for optimal company performance. Core Responsibilities Develop and implement a comprehensive IT infrastructure roadmap, aligning technology strategies with overall business goals. Oversee the management and growth of our IT infrastructure, ensuring efficiency, cost-effectiveness, and security. Manage network and server operations, including monitoring access, routine maintenance, backups, and upgrades. Collaborate with business users and vendors to understand contact center needs, design solutions, and oversee implementation and support. Source, evaluate, and recommend feasible telecommunication solutions, managing implementation and ongoing support. Review and advise on hardware, software, and automation service purchases, negotiating contracts and ensuring compliance. Provide regular status updates to management on IT infrastructure initiatives and procedures. Foster a collaborative environment, mentoring and developing your IT team for career progression. Champion process improvement by implementing new and efficient procedures within the IT department. What We Are Looking For In A Candidate A bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of eight (8) years of experience in IT network, server, telephony operations, and security, with strong knowledge of technical architecture. At least five (5) years of progressive experience in IT infrastructure management, including telecommunications. Experience with PABX, ACD, IVR, Dialers, Voice Loggers, and Quality Monitoring systems is a plus. Proven project management skills from planning through implementation. Excellent problem-solving, decision-making, communication, and interpersonal skills. Strong analytical and negotiation skills, with a proactive, organised, and resourceful work style. Familiarity with Payment Card Industry (PCI) standards is a plus. What We Offer Remote work setup: 3 days remote, 2 days in the office What's Up Wednesdays: COB at 1PM (local time) that acts as a mid-week circuit breaker Annual Leave accrued yearly* Birthday Leave allocation Health Insurance Dental & Optical Benefits Open, Inclusive, and Collaborative Working Environment APPLY NOW Fill in details below to apply for a job as IT Infrastructure Manager at Salesworks.
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