Advisor, IT Infrastructure Reliability Engineering An all-rounder infrastructure operation engineer with SRE mentality, able to isolate the trigger of global infrastructure risks and outages and drive for restoration which require rapid communication and collaborations with multiple product teams, such as, but not limited to; network, server, storage and load balancer. Analytical skills to translate the input from observability such as tools and telemetry to understand the state and risk within the complex infrastructure Seeking for candidates passionate for extensive operation works and comfortable to do a rapid inter-team communication, and under pressure. You would need to comply to the SLA (service level agreement) standards and communicate to customer (e.g: business user, application team) on the work progress. This job is a great opportunity to develop your end to end service reliability and improvement awareness as you would be involved in analysis/troubleshooting, restoration, root cause analysis and preventative fix. Join us to do develop your comprehensive infrastructure skills as an advisor, IT infrastructure in our infra reliability team in India. WHAT YOU'LL DO As an Advisor, you will be the primary support person for the infrastructure and to work well with cross functional teams; You will: • Be required to observe to the telemetry system and pointed out risk and noise in the environment • Response to incident bridge request and get involve in 24*7 on-call rotations. • Resolve, or drive the direction of the infrastructure remediation and provide update to stakeholders • Integrates trends, data and information into plans and recommendations • Develops logical actions based on interpretation and analysis that improve infrastructure reliability and contribute to business applications' performance • Taking part in root cause analysis to achieve quality investigation and fix TAKE THE FIRST STEP TOWARDS YOUR DREAM CAREER Every team member brings something unique to the table. Here's what we are looking for with this role: ESSENTIAL REQUIREMENTS • At least 5 years of experience IT infrastructure operational support • Exceptional written and verbal communications skills, with proven experience interacting with wide range of personalities and styles, to establish effective relationships at all levels of the organization. • Able to quickly learn systems, processes, and procedures, grasp technical concepts, and adapt easily to change. Must have a passion for learning and demonstrable intellectual curiosity. • Able to translate observability and convert it into technical case based on risk and fault it represents. • Able to handle/organize inter-platform/products collaborative works • Moderate knowledge of multi-platform of infrastructures - such as, but not limited to network routers, switches, load balancers, software-define networks, storage and servers DESIRABLE REQUIREMENTS • Bachelor's degree in Computer Science / IT or equivalent. • Experience supporting Major Incident calls with a lot of urgency • Familiarity with tools and telemetries ; Zabbix, Grafana and Moogsoft • Experience working in high scale enterprise infrastructure /multinational • Experience as infrastructure all rounder • Experience with SI (service improvement) works, inclusive of RCA and problem tasks • Certified in network, storage, servers and virtualizations area.
