Job Description Role Purpose: Strategize and plan Solution Roadmaps to optimize the adoption of technology to best deliver organization's objectives.
Constantly review the Operation SOPs for areas of improvement and to keep abreast with current business requirement.
Promote adoption and adherence of SOP for standardization and process optimization.
Lead the Operation Team and chart the growth path for every team member.
The project manager is to oversee and coordinate all aspects of a project from initiation, planning, execution, control and close the projects.
He/She is responsible and ensures all projects are delivered on time, within the budget and within the defined scope of projects.
Key Responsibilities: Application System Responsible and oversee the implementation of all Operational projects until Go Live Ensure all projects are properly documented in accordance to the organisation's project management methodology and templates.
Ensure regular review with team on all Operational projects and provide progress updates to the management.
Responsible to oversee the Operation progress with constant monitoring and review and provide regular operational updates to the management Operation Improvement Constant review of the operation processes and to develop improvement plans to facilitate users to be more efficient and effective.
Review new business trend and the usage of technology to best fulfill this requirement.
Promote and showcase new technology and initiate adoption ideas that can improve the operational processes.
Review and identify the needs for training to improve and ensure users' competency in the standard operating procedure when carrying out their duty.
Leadership Provide leadership and guidance to the team to ensure alignment with management expectation.
Set and constant review the team's KPI and achievement.
Identify and plan for the team's learning/training requirements to prepare for future goals.
Ad-hoc Assignment Perform relevant task as assigned by Management from time to time.
Requirements Qualifications : A Degree in Computer related studies.
Experience in FMCG Operation is an added advantage Any operational related certification is an added advantage.
Skills Strong communication, problem-solving and decision-making skills.
Strong analytical skill to identify issues and bottlenecks and resolve the operation related problem in the quickest time.
Able to understand operation and propose improvement opportunities to further improve the organization.
Strong management skills to manage the solution, operation and device accessibility matrix to best fit the organisations responsibility matrix.
Good leadership skill.
Good negotiation skills to derive the best solution package that benefited the organization.
Hands-on person and willing to get hands dirty into resolving situation. Computer Literacy : MS Office – Excel, Words, Power Point, MS SQL, ERP Experience : At least 5-10 years working in Operation environment.