Job Description Primary Responsibilities System Operations & Support Ensure the full implementation of IT projects, meeting deadlines and functional specifications.
Provide day-to-day IT support for operations, troubleshooting end-user system and application issues promptly.
Manage IT Helpdesk to address and resolve hardware and software issues efficiently.
Monitor and maintain hotel servers (including backups, email systems, domain management, payroll systems, and business-critical servers).
Install and configure new equipment, software, and networking solutions, providing necessary training to users.
Perform preventive maintenance on servers, backup tapes, and ensure sufficient storage housekeeping.
Compliance & Security Coordinate with hotel IT teams to ensure compliance with company standards for IT hotel operations.
Support the Finance Manager to align IT corporate operations with company standards and policies.
Implement IT procedures and processes to maximize data protection, system security, and user privacy.
Monitor software licenses, renewals, utilization, and manage reallocation or termination requests.
Vendor & Budget Management Work with system integrator vendors to resolve application errors, system enhancements, upgrades, and customization.
Manage relationships with vendors, overseeing the procurement of hardware, software, and IT services.
Plan, develop, and implement the IT budget, ensuring cost efficiency by obtaining competitive pricing from suppliers.
Source, evaluate, and select vendors for IT-related projects and requirements.
Strategic IT Planning Perform feasibility studies and provide recommendations for system enhancements and process improvements.
Ensure the hotel remains updated with the latest IT technologies by attending seminars, conferences, and workshops.
Support the management team by monitoring system performance and providing insights for system optimization.
Qualifications •Bachelor's degree in Information Technology, Computer Science, or related field; Master's degree preferred.
•Minimum 5 years of experience managing IT infrastructure, preferably in the hospitality industry.
•Strong knowledge of client-server architecture, networking, databases, and cloud technologies.
•Proficient in Windows platforms, SQL servers, Cisco networks, and project management tools.
•Experience with virtualization technologies such as VMware or Hyper-V. •Familiarity with IT security best practices and compliance standards (e.g., GDPR, PCI DSS).
•Proven track record of successfully implementing and managing large-scale IT projects.
•Strong leadership and team management skills, with the ability to mentor and develop IT staff.
•Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
•Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders.
•ITIL certification preferred.
•Experience with budgeting and resource allocation for IT departments.
•Ability to stay current with emerging technologies and industry trends.
Additional Information Your Team and Working Environment: Join our vibrant team at Mercure Kuala Lumpur Glenmarie, where collaboration and innovation thrive.
Our welcoming property reflects a culture of excellence and hospitality, making every day an exciting and rewarding experience.
Our Commitment to Diversity & Inclusion: We are an inclusive company with a strong ambition to attract, recruit, and promote diverse talent.
At Mercure Kuala Lumpur Glenmarie, we celebrate diversity and are committed to creating an inclusive environment for all employees.