IT Operations Executive - MIS DepartmentWe are looking for a dedicated and proactive IT Operations Executive to join our Management Information Systems (MIS) department. This critical role is essential for ensuring the seamless operation of our computer networks, firewall security, endpoint protection, and cloud infrastructure. The ideal candidate will have experience with M365, ERP, CRM, and HRIS systems and will assist in setting up hardware, including computer applications, operating systems, and other peripherals. Additionally, this role will involve preparing and maintaining system and project documentation to ensure it reflects the latest configurations and changes.
We seek an individual who embraces change, welcomes challenges, and embodies our core values. The IT Operations Executive will collaborate closely with our partners, vendors, and other IT team members while working under the guidance of the Head of IT. This position presents an exciting opportunity for growth as we expand our operations.
Job Responsibilities:
Network and Security Management
Administer and maintain computer networks to ensure optimal performance and security.
Configure and manage firewalls to protect organizational data from unauthorized access.
Implement endpoint protection solutions to safeguard devices against malware and cyber threats.
Manage cloud-based services and infrastructure to support business operations.
Monitor cloud resources for performance, security, and cost-effectiveness.
Assist in the migration of on-premises applications to cloud environments as needed.
Systems Management
Support the deployment and upkeep of ERP, CRM, and HRIS systems.
Troubleshoot system issues and provide timely resolutions to minimize downtime.
Collaborate with cross-functional teams to gather requirements for system enhancements.
Hardware Setup
Setup and installation of hardware including computers, peripherals, operating systems, and other accessories.
Ensure all hardware is configured properly for use within the organization.
Conduct regular maintenance checks on hardware to ensure functionality.
Documentation Management
Prepare and maintain comprehensive system and project documentation.
Ensure documentation is up to date with the latest configurations, setups, and changes.
Facilitate knowledge transfer by creating user manuals and training materials as necessary.
Job Requirements:
Education & Experience
A bachelor's degree in Information Systems or a diploma in a relevant field is preferred.
Min 2 years proven experience in system administration or a similar role is preferred; candidates with experience in M365, ERP or CRM implementation are highly desirable.
We encourage fresh graduates with a positive attitude and a strong desire to advance their careers to apply.
Technical Skills
Strong knowledge of computer networks, firewalls, and endpoint protection technologies.
Experience with cloud platforms (e.g., AWS, Azure) is preferred.
Proficient in troubleshooting M365, hardware and software issues.
Personal Attributes
A positive attitude with a willingness to embrace change and seek challenges.
Strong problem-solving skills and the ability to work independently as well as part of a team.
Excellent communication skills to effectively collaborate with team members and stakeholders.
Willingness to travel within Klang Valley and outstation as required.
Desire to grow with us as we expand our operations.#J-18808-Ljbffr