It Service Desk Analyst

Day to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users- Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users.- Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and network issues- Active Directory for user account management- ServiceNow ticketing system- SCCM for Imaging and re-imaging laptops and desktops as well as deployment of software's **Windows 10 ** Microsoft Office365 **Microsoft Teams ** Skype For Business **One drive ** Data migrations and backups **Laptop and Desktop deployments ** Well-developed time management skills **Ability to work independently as single handed onsite**:- Providing desk side technical support for users including walk-ins and calls & support tickets generated.- Imaging and re-imaging laptops and desktops setting it up with requires configurations for new and existing users.- Troubleshooting hardware/software and network issues.- Decision making for when a hardware and accessories needs further troubleshooting or to be replaced for break fix- Work with project offices to ensure project continuity and be able to deliver on time**Job Requirement**- Proven work experience as a desktop support engineer or support technician.- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.- Ability to solve complex hardware and software issues.- Ability to travel and work after hours when necessary.- Excellent interpersonal skills.- Good written and verbal communication skillsPay: RM3,000.00 - RM3,500.00 per monthSchedule:- Day shiftAbility to commute/relocate:- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)Application Question(s):- How many days of notice period do you have?- What is your visa status ?**Experience**:- IT Service desk: 2 years (preferred)**Language**:- English (preferred)