It Service Desk Analyst

Job Description Your responsibilities as IT Service Desk Analyst will include but not limited to: Taking responsibility of IT support queries that come from our Head Office, Warehouses and stores across the MY, UK and beyond Providing IT support via our phone and ticket systems, logging detailed and concise information Monitoring, fault tracking and problem management Assisting the broader IT teams with preparation of hardware/software Writing and updating technical documentation Owning end user tickets right through to resolution Working a shift pattern between the hours of 7am and 6pm.
Which includes weekend work 1 in 4 weeks Weekend working is from home where equipment will be provided Any other assignments as directed by immediate superior as and when required Qualifications Requirement: Candidate must have the following requirement: Fresh graduates are encouraged to apply.
Diploma/Degree in Computer Science/Information Technology or equivalent.
At least 1 year(s) of working experience in a Windows support / helpdesk role.
Basic understanding of Networks (TCP\IP, WAN, LAN, ADSL, VPN).
Experience of scripting and querying with PowerShell.
Knowledge of SQL.
Knowledge of Active Directory, Group Policy, DNS, DHCP etc.
Experience with Microsoft Office applications.
Knowledge of Cisco networking systems.
Experience with Windows desktop and server operating systems.
Additional Information An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled.
To be able to make the most of it you need to live and breathe our principles: Think without limits and take the team with you Own it and back it Be relevant  to our people, our partners, and the planet