Company DescriptionAt Frasers Group we're rethinking retail.
Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally.
As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.IT at Frasers Group is delivered by the in-house team who are passionate about what they do and are not dependent on outsourced organisations to deliver the core systems.
We present an ideal opportunity for someone who is passionate about technology and wants to deliver the absolute best that they can and keep innovation at the forefront.
There is a wealth of opportunity for training as well as on the job learning.
If you are looking to kick-start a career in tech- this is the perfect opportunity to gain knowledge and qualifications to grow your career.
Job Description Your responsibilities as IT Service Desk Analyst will include but not limited to:Taking responsibility of IT support queries that come from our Head Office, Warehouses and stores across the MY, UK and beyondProviding IT support via our phone and ticket systems, logging detailed and concise informationMonitoring, fault tracking and problem managementAssisting the broader IT teams with preparation of hardware/softwareWriting and updating technical documentationOwning end user tickets right through to resolutionWorking a shift pattern between the hours of 7am and 6pm.
Which includes weekend work 1 in 4 weeksWeekend working is from home where equipment will be providedAny other assignments as directed by immediate superior as and when required Qualifications Requirement:Candidate must have the following requirement:Fresh graduates are encouraged to apply.Diploma/Degree in Computer Science/Information Technology or equivalent.At least 1 year(s) of working experience in a Windows support / helpdesk role.Basic understanding of Networks (TCP\IP, WAN, LAN, ADSL, VPN).Experience of scripting and querying with PowerShell.Knowledge of SQL.Knowledge of Active Directory, Group Policy, DNS, DHCP etc.Experience with Microsoft Office applications.Knowledge of Cisco networking systems.Experience with Windows desktop and server operating systems.